Telephone

Telephone Services

Useful Articles – News

We specialise in working with telecommunications cabling. APCOMS helps you to keep updated to make the most of it. New Installations / Maintenance / Repair.

New Points

To produce a high quality service; we take our time and use materials with high standards:

All our new points services include:

    • Labour
    • Cable
    • Connectors
    • Velcro
    • Cable ties
    • Outlet & Plate
    • Central Splitter Filter.

Procedure:
The cable runs through the cavity wall and it is secured up to the roof structure away from power cables. All materials are of high quality to prevent from failures such as moisture, rust or breakable components.

Prices from: $ 130 + GST

Faults

75% of faults are fixed within the first hour

We attend the premises and perform an isolation test to ensure if there is an internal problem and it is not a issue from the Internet Service Provider.

Verify all points to check that it is an individual point issue or general cabling.

Check the status of the sockets

Fix the problem or provide a quote if it is a major job that requires approval.

Warranty!

All our jobs are guaranteed!! As you can see on our website; we work with well-known companies that trust us with our high standards and practices required by Telstra and NBN. All technicians are Australian Communications and Media Authority (ACMA) Accredited

Do it Right, the first time!!

Service Call $120 + GST 

Including 1 hour of labour
Extra Labour $ 22 + GST per 15 mins

Jumpering MDF services

 

Rapid response MDF jumpering service to get you connected fast.

An MDF is a cross-connect point, where incoming lines are connected, or ‘jumpered’ to the correct outgoing lines. The MDF is also the Network Boundary Point, ISP’s are only legally required to connect the service up to this point.

Most units, and some townhouses and villas have a Main Distribution Frame (MDF) where a bundle of incoming lines from the external customer access network enter the complex and terminate. From there, outgoing lines will run to each unit which is used for fixed-line telephone and broadband access.

 

Service Call $120 + GST

Including tagging and record book.

Including 1 hour of labour
Extra Labour $ 22 + GST per 15 mins

Tips

To prevent extra costs; the first action to take is to call to your service provider; mention “you have done an isolation test”; this helps to receive attention and make them to perform a diagnostic test which helps to confirm whether there is an internal failure at your premises.

or Have you tried?

to test the service in different points in your premises?

If it is in a single point; it reduces the area of investigation and it is pretty certain that the issue is in the socket or cable to that socket.

If it is in all points; it is a general issue and the problem might be localised in the external cabling.

a different equipment?
If Yes, It might help to confirm that is a cabling issue.

is there any moisture in the socket?
Yes, Internal leak has disrupted the connection of the cable and socket.

is the socket loose?
If Yes, Cables in the socket are damaged.

If you have answered “YES” to any of the above questions; Please do not hesitate to contact us!

Telephone Installation or Fault?

Contact us today – our technicians are ready to help you solve that problem.