Simple things to do /check before you call us
To prevent extra costs; the first action to take is to call to your service provider; mention “you have done an isolation test”; this helps to receive attention and make them to perform a diagnostic test which helps to confirm whether there is an internal failure at your premises.
Some of the most relevant ISPs:
Telstra Faults – call 13 22 03. Telstra Home Phone Customers (NBN Only) – call 1800 834 273. Telstra Business customers – call 13 29 99. Telstra Enterprise and Government customers – contact the Customer Care team on 1800 730 053.
Iinet Faults – call 13 22 58 – Email: email@example.com. Iinet Business – Call 13 86 89 – Email: firstname.lastname@example.org.
Optus Faults – Service Number of 13 39 37
NBN Contact Number: 1800 687 626 – 1800550234
or Have you tried?
to test the service in different points in your premises?
If it is in a single point; it reduces the area of investigation and it is pretty certain that the issue is in the socket or cable to that socket.
If it is in all points; it is a general issue and the problem might be localised in the external cabling.
a different equipment?
If Yes, It might help to confirm that is a cabling issue.
Reset your modem, turned off the power to it for at least 2 mins, then restart it?
It helps to reset and delete any bug that might have occurred.
is there any moisture in the socket?
Yes, Internal leak has disrupted the connection of the cable and socket.
is the socket loose?
If Yes, Cables in the socket are damaged.
If you have answered “YES” to any of the above questions; Please do not hesitate to contact us!
Internet Cabling Faults
75% of faults are fixed within the first hour
We attend the premises and perform an isolation test to ensure whether there is an internal problem or it is an issue from the Internet Service Provider.
Verify all points to check that it is an individual point issue or general cabling.
Check the status of the sockets
Fix the problem or provide a quote if there is a major job that requires approval. – We do not charge for the call out if the quote is accepted.
Service Call $ 75 + GST
(Including half hour of labour)
Extra time will be invoiced 21.25 + GST / 15 mins
• Corrosion of Socket
• Data Point is old and worn
• Cable is Faulty on the Street
• The Leads and Internet Filters are Loose.
• Faulty Central Splitter.
• Bridge tap.
All our jobs are guaranteed!! As you can see on our website; we work with well-known companies that trust us with our high standards and practices required by Telstra and NBN. All technicians are Australian Communications and Media Authority (ACMA) Accredited