Phone Faults

Phone Line Faults >

Simple things to do /check before you call us

To prevent extra costs; the first action to take is to call to your service provider; mention “you have done an isolation test”; this helps to receive attention and make them to perform a diagnostic test which helps to confirm whether there is an internal failure at your premises.

Some of the most relevant ISPs:

Telstra Faults – call 13 22 03. Telstra Home Phone Customers (NBN Only) – call 1800 834 273. Telstra Business customers – call 13 29 99. Telstra Enterprise and Government customers – contact the Customer Care team on 1800 730 053.

Iinet Faults – call 13 22 58 – Email: Iinet Business – Call 13 86 89 – Email:

Optus Faults – Service Number of 13 39 37

NBN Contact Number: 1800 687 626 – 1800550234

Have you tried?

to test the service in different points in your premises?

If it is in a single point; it reduces the area of investigation and it is pretty certain that the issue is in the socket or cable to that socket.

If it is in all points; it is a general issue and the problem might be localised in the external cabling.

a different equipment?
If Yes, It might help to confirm that is a cabling issue.

is there any moisture in the socket?
Yes, Internal leak has disrupted the connection of the cable and socket.

is the socket loose?
If Yes, Cables in the socket are damaged.

If you have answered “YES” to any of the above questions; Please do not hesitate to contact us!

All of our services are also backed by our 100% satisfaction guarantee. For your peace of mind our technicians are:

Registered and fully licensed. 

Knowledgeable & experienced with Australian Standards.

APCOMS service area

Phone Line Faults

75% of faults are fixed within the first hour

We attend the premises and perform an isolation test to ensure whether there is an internal problem or it is an issue from the Internet Service Provider.

Verify all points to check that it is an individual point issue or general cabling.

Check the status of the sockets

Fix the problem or provide a quote if it is a complex job that requires approval.


    All our jobs are guaranteed!! As you can see on our website; we work with well-known companies that trust us with our high standards and practices required by Telstra and NBN. All technicians are registered and fully licensed.

    Do it Right, the first time!!

    Phone Issues?

    Contact us today – our technicians are ready to help you solve that problem.

    Phone Line Common Issues

    How to Clear Phone Line Noise

    This question has become synonymous with the reliability of a certain cell phone provider, but problems hearing people on the other end of the phone aren’t limited to cell phones. Static, hissing, echoes and other noises coming from a phone line can cause equally frustrating problems for people chatting on landline phones.

    People who still connect to the Internet using a dial-up connection also may feel the effects of phone line noise, which can interfere with their online surfing. Some modems are so sensitive that even the tiny beep caused by call waiting can terminate an Internet session.

    As the frequently asked questions section of any telephone or Internet provider’s Web site will attest, unwanted sounds on your phone line pose a common problem. Thankfully, clearing phone line noise on your landline isn’t hard.

    As you might guess, the first step in clearing phone line noise is to pinpoint the culprit. Faulty house wiring, long cables or the phone line itself could be indirectly disrupting your conversations. Other culprits include the following:

    • Weather: Precipitation can leak into phone lines and cause disruptions. Lightning, even at a distance, can damage the connection.
    • Electrical interference: Power lines, radio or television transmitters, transformers and other electronic devices may cause noise on the phone line.
    • Other phone devices: Fax or answering machines, other phones and line splitters — devices that allow two phones to fit on one phone jack — can cause phone line noise.
    • DSL services: The high-frequency signals coming from DSL (digital subscriber line) devices sharing the phone line can create problems for other technology connected to the line.

    A good rule of thumb is that if the noise only happens occasionally, then weather is to blame. If it’s a constant annoyance, then it’s probably another offender. Learn what steps you can take to find and stop the annoying noise interrupting your phone conversations.

    If you’re still desperately reading this article, then your landline problems probably aren’t caused by weather. A simple way to determine the source of the noise is to remove each potential suspect one by one until the noise goes away. For instance, disconnect all the other phones to see if that helps. If it doesn’t, see if moving the phone line away from other electronics gets rid of the static noise.

    Another easy way to find the source of your woes is to listen. The type of sound could indicate your problem. For instance, static sounds tend to be caused by cordless sets, answering machines, poor weather and faulty wiring. Buzzing or high-pitched squeals, on the other hand, often result from the high-frequency signals coming from a DSL modem.

    Sometimes the phone itself and its related equipment are the issue. Here are some steps you can take if you suspect your phone.

    • Find out if all of your house phones suffer from line noise. Sometimes inexpensive or older phones can malfunction and create problems.
    • Make sure the phone cord plugged into the jack is straight, in good condition and no more than 12 feet (3.7 meters) long. The farther the data has to travel, the more likely it is to encounter problems along the way.
    • Try plugging the phone in a different phone jack; sometimes electrical surges damage jacks.
    • Check that the cord is at least 2 feet (0.6 meters) away from other power cords, speaker wires, and other electronics, and remove all other devices from the phone line.

    Other times, your Internet service may be to blame.

    • If you have a DSL device, make sure you have a good quality DSL line filter on every phone and fax machine, as well as any other device in your home that shares the connection. Sometimes the DSL line filters provided by your Internet service provider aren’t effective. You can buy better DSL phone filters for wall phones and other appliances at an electronics store for as little as $5; ask the salesperson for a recommendation.
    • You can also try purchasing a line noise filter or phone noise filter. These small contraptions plug into your phone and can help to alleviate some noises.

    Lastly, if you think the source of the noise is a radio transmitter, a filter might help you reduce the interference.

    If none of the suggestions in this article succeed in clearing your phone line noise, you can always call your telephone company and ask to have the line tested for noise. Many will do it free of charge, and they may be able to help you get to the bottom of your conversation killer. Be sure to tell the phone company if you use the phone line for just voice, or data and voice. As far as other annoying noises — like those family members of yours — you’re on your own.